CUSTOMER SERVICE

ABOUT PACK BATTLE

Pack Battle aims to be your go-to destination for trading card games and collectibles. From Pokémon to One Piece and various other TCGs, we strive to offer the best selection. Whether you prefer English or Japanese cards, we're dedicated to providing you with an extensive range of amazing products. Explore the world of Trading Cards with us and get ready to Pack Battle!

SHIPPING POLICY

Following are the terms and conditions that constitute our Shipping Policy. We currently only ship within United States. International shipping may come at a future date. Orders placed before 11am CST will ship out same day Monday-Friday and not including holidays IF THE ITEM IS IN STOCK. Pre-orders are subject to longer waits. Refer to preorder policy. We use USPS or UPS

RETURN POLICY

We do not offer returns on TCG products. If something arrives damaged or not as described, send us an email. Cancellations can be requested prior to shipment but are subject to a 10% cancellation fee. This fee will be deducted from the refunded amount.

PRE-ORDER POLICY

Pre-Order Policy purchases will be charged to your Card/PayPal immediately upon purchase. Orders can be cancelled before shipment but are subject to a 10% cancellation fee. If other items are purchased at the same time as a pre order item it will all ship out together. So if pre order items are 1 month out it will take that long for your other items as well. Please put separate orders if you do not want to wait.

PRIVACY POLICY

PACK BATTLE ( PACK BATTLE) values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with PACK BATTLE of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to
make sure that you are up to date with the latest changes, we advise you to frequently
visit this page. If at any point in time PACK BATTLE decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to PACK BATTLE, and it governs all data collection and usage by
us. Through the use of PACKBATTLE.shop, you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that PACK BATTLE does not control, nor by individuals not employed or
managed by us. If you visit a website that we mention or link to, be sure to review its
privacy policy before providing the site with information. It is highly recommended and
suggested that you review the privacy policies and statements of any website you
choose to use or frequent to better understand the way in which websites garner,
make use of and share the information collected.

Specifically, this Policy will inform you of the following.
1. What personally identifiable information is collected from you through our
website;
2. Why we collect personally identifiable information and the legal basis for such
collection;
3. How we use the collected information and with whom it may be shared;
4. What choices are available to you regarding the use of your data; and
5. The security procedures in place to protect against the misuse of your
information.

Information We Collect
It is always up to you whether to disclose personally identifiable information to us,
although if you elect not to do so, we reserve the right not to register you as a user or
provide you with any products or services. This website collects various types of
information, such as:


· Voluntarily provided information which may include your name, address, email
address, billing and/or credit card information etc. which may be used when you
purchase products and/or services and to deliver the services you have requested.


· Information automatically collected when visiting our website, which may include
cookies, third party tracking technologies and server logs.


In addition, PACK BATTLE may have the occasion to collect non-personal anonymous
demographic information, such as age, gender, household income, political affiliation,
race and religion, as well as the type of browser you are using, IP address, or type of
operating system, which will assist us in providing and maintaining superior quality
service.


PACK BATTLE may also deem it necessary, from time to time, to follow websites that
our users may frequent to gleam what types of services and products may be the
most popular to customers or the general public.
Please rest assured that this site will only collect personal information that you
knowingly and willingly provide to us by way of surveys, completed membership
forms, and emails. It is the intent of this site to use personal information only for the
purpose for which it was requested, and any additional uses specifically provided for
on this Policy.

Why We Collect Information and For How Long
We are collecting your data for several reasons:
· To better understand your needs and provide you with the services you have
requested;
· To fulfill our legitimate interest in improving our services and products;
· To send you promotional emails containing information we think you may like
when we have your consent to do so;
· To contact you to fill out surveys or participate in other types of market research,
when we have your consent to do so;
· To customize our website according to your online behavior and personal
preferences.
The data we collect from you will be stored for no longer than necessary. The length
of time we retain said information will be determined based upon the following criteria:
the length of time your personal information remains relevant; the length of time it is
reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention
periods prescribed by law or recommended by regulators, professional bodies or
associations; the type of contract we have with you, the existence of your consent,
and our legitimate interest in keeping such information as stated in this Policy.
Use of Information Collected
PACK BATTLE does not now, nor will it in the future, sell, rent or lease any of its
customer lists and/or names to any third parties.

PACK BATTLE may collect and may make use of personal information to assist in the
operation of our website and to ensure delivery of the services you need and request.
At times, we may find it necessary to use personally identifiable information as a
means to keep you informed of other possible products and/or services that may be
available to you from PACK BATTLE.COM
PACK BATTLE may also be in contact with you with regards to completing surveys
and/or research questionnaires related to your opinion of current or potential future
services that may be offered.
PACK BATTLE uses various third-party social media features including but not limited
to FACEBOOK, INSTAGRAM and other interactive programs. These may collect your
IP address and require cookies to work properly. These services are governed by the
privacy policies of the providers and are not within PACK BATTLE's control.
Disclosure of Information
PACK BATTLE may not use or disclose the information provided by you except under
the following circumstances:

· as necessary to provide services or products you have ordered;
· in other ways described in this Policy or to which you have otherwise consented;
· in the aggregate with other information in such a way so that your identity cannot
reasonably be determined;
· as required by law, or in response to a subpoena or search warrant;
· to outside auditors who have agreed to keep the information confidential;
· as necessary to enforce the Terms of Service;
· as necessary to maintain, safeguard and preserve all the rights and property of
PACK BATTLE.
Non-Marketing Purposes
PACK BATTLE greatly respects your privacy. We do maintain and reserve the right to
contact you if needed for non-marketing purposes (such as bug alerts, security
breaches, account issues,
and/or changes in PACK BATTLE products and services). In certain circumstances,
we may use our website, newspapers, or other public means to post a notice.
Children under the age of 13.

PACK BATTLE's website is not directed to, and does not knowingly collect personal
identifiable information from, children under the age of thirteen (13). If it is determined
that such information has been inadvertently collected on anyone under the age of
thirteen (13), we shall immediately take the necessary steps to ensure that such
information is deleted from our system's database, or in the alternative, that verifiable
parental consent is obtained for the use and storage of such information. Anyone
under the age of thirteen (13) must seek and obtain parent or guardian permission to
use this website.

Unsubscribe or Opt-Out
All users and visitors to our website have the option to discontinue receiving
communications from us by way of email or newsletters. To discontinue or
unsubscribe from our website please send an email that you wish to unsubscribe to sales@packbattle.shop If you wish to unsubscribe or opt-out from any third-
party websites, you must go to that specific website to unsubscribe or opt-out. PACK
BATTLE will continue to adhere to this Policy with respect to any personal information
previously collected.


Links to Other Websites
Our website does contain links to affiliate and other websites. PACK BATTLE does
not claim nor accept responsibility for any privacy policies, practices and/or
procedures of other such websites. Therefore, we encourage all users and visitors to
be aware when they leave our website and to read the privacy statements of every
website that collects personally identifiable information. This Privacy Policy
Agreement applies only and solely to the information collected by our website.


Notice to European Union Users
PACK BATTLE's operations are located primarily in the United States. If you provide
information to us, the information will be transferred out of the European Union (EU)
and sent to the United States.(The adequacy decision on the EU-US Privacy became
operational on August 1, 2016. This framework protects the fundamental rights of
anyone in the EU whose personal data is transferred to the United States for
commercial purposes. It allows the free transfer of data to companies that are certified
in the US under the Privacy Shield.) By providing personal information to us, you are
consenting to its storage and use as described in this Policy.


Security
PACK BATTLE takes precautions to protect your information. When you submit
sensitive information via the website, your information is protected both online and
offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by
looking for a lock icon in the address bar and looking for "https" at the beginning of
the address of the webpage.
While we use encryption to protect sensitive information transmitted online, we also
protect your information offline. Only employees who need the information to perform
a specific job (for example, billing or customer service) are granted access to
personally identifiable information. The computers and servers in which we store
personally identifiable information are kept in a secure environment. This is all done to
prevent any loss, misuse, unauthorized access, disclosure, or modification of the
user's personal information under our control.

Acceptance of Terms
By using this website, you are hereby accepting the terms and conditions stipulated
within the Privacy Policy Agreement. If you are not in agreement with our terms and
conditions, then you should refrain from further use of our sites. In addition, your
continued use of our website following the posting of any updates or changes to our
terms and conditions shall mean that you agree and acceptance of such changes.


How to Contact Us
If you have any questions or concerns regarding the Privacy Policy Agreement related
to our website, please feel free to contact us at the following email, telephone number
or mailing address.


Email:erick@Pack Battle.shop

Mailing Address:
Pack Battle
7548 Preston Rd
STE 141 PMB 1249
Frisco, TX 75034
United States

Contact

Contact form